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Servicii Danubedesk

Hotline Consultant

Call Center & Customer Support

In a new market, communication is the key to success.
Your Bulgarian customers need quick, clear answers delivered in a tone that fits their culture. That’s why at DanubeDesk we provide call center and customer support services handled by native speakers who understand the language nuances and expectations of the Bulgarian audience.

Whether you’re a company just entering the market and need a dedicated phone line, or you want to fully outsource your customer service, we tailor each solution to your business size and needs.

What we can do for you:

  • Handling incoming calls – information, assistance, complaints

  • Outbound campaigns – follow-ups, feedback, loyalty programs

  • Chat and email support

  • Assistance during promotional campaigns or product launches

We work with empathy, professionalism, and a strong focus on quality. Your customers will feel they’re talking to a local voice — approachable, not distant.

With DanubeDesk, every conversation becomes an opportunity to build trust.

Job interview

Recruitment and Staffing

Building the right team is essential for success on the Bulgarian market.
DanubeDesk offers complete recruitment and staffing services tailored to the needs of Romanian companies looking to establish themselves in Bulgaria.

We work with both new businesses seeking their first local employee and established companies looking to expand their teams.
We handle the entire process — from defining candidate profiles and writing job ads to selection, interviews, and final checks.

We offer flexible solutions:

  • Full recruitment for administrative, technical, or sales positions

  • Head-hunting for middle and top management roles

  • Temporary staffing (staff leasing) for short-term projects

  • Assistance with employment formalities and relations with Bulgarian authorities

With our extensive network and deep understanding of the local labor market, we deliver candidates who fit not only the role but also your company culture.

With DanubeDesk, you’ll find the right people — quickly, legally, and without stress.

Stack of Files

Company Establishment and Administration

The first step toward expanding your business in Bulgaria is company registration — a process that can seem complicated from a distance.
We make it simple, transparent, and efficient.

The DanubeDesk team assists you every step of the way:

  • Choosing the right legal structure (LLC, subsidiary, branch, etc.)

  • Preparing and submitting all documents to Bulgarian authorities

  • Obtaining a tax number and opening bank accounts

  • Assistance with accounting and administrative services

For companies seeking a stable presence in Bulgaria, we also offer ongoing administrative support — managing correspondence, scheduling appointments, liaising with local institutions, and providing logistical and document assistance.

With DanubeDesk, you don’t have to be here to run your business — we are your trusted local partner.

Business Meeting

Customized Solutions for Your Business

Every business is different, and a successful expansion strategy should reflect that uniqueness.
That’s why at DanubeDesk, we offer customized solutions tailored to the specific needs of each Romanian company entering the Bulgarian market.

You may only need a local partner for administrative tasks, a full customer support team, or a mix of services such as recruitment, translation, call center, and legal assistance — we build the exact package around your goals.

Examples of tailored solutions:

  • Temporary support during market entry

  • Full assistance for events and trade fairs in Bulgaria

  • Local coordination with partners and suppliers

  • Market analysis and adaptation of commercial communication

With DanubeDesk, you don’t just get a service — you gain a partner who thinks alongside you.

Love letter

Professional Translations and Content Localization

Every business is different, and an effective expansion strategy must reflect this uniqueness.
That is why, at DanubeDesk, we offer personalized solutions, adapted to the specifics of each Romanian company that wants to enter the Bulgarian market.

Maybe you just need a local partner for administrative tasks, maybe you want a complete support team, or you need a combination of services: recruitment, translations, call center, legal assistance. We build the package exactly based on your needs.

Examples of customized solutions:

  • Temporary market launch support

  • Full support for events and exhibitions in Bulgaria

  • Local coordination for partners and suppliers

  • Market analysis and adaptation of commercial communication

With DanubeDesk, you don't get a standard service – you get a partner who thinks along with you.

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